Privacy Policy

Last Updated: June 4, 2026

1. Introduction

LiveOnAir.ai ("LiveOnAir", "we", "our", "us") is operated by LIGHTHUNTER LIMITED, a company incorporated in Hong Kong with its registered office at:

RM D07, 8/F, Kai Tak Fty Bldg, No. 99 King Fuk St, San Po Kong, Hong Kong

LiveOnAir provides tools and services for live content operations, creator management, events, and AI-powered features. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our websites, apps, dashboards, APIs, and related services (collectively, the "Services"). By using the Services, you agree to this Policy.

2. Scope

This Policy applies to all users of LiveOnAir's Services, including creators, agencies, partners, and visitors. If a specific product or feature has its own privacy terms, those terms will prevail for that feature.

3. Information We Collect

We collect information in the following categories:

  • Account & Identity: name, display name, avatar, email, phone number, organization, country/region, login identifiers.
  • Authentication & Access: passwords (hashed), single sign-on tokens, session identifiers, multi-factor verification data.
  • Usage & Activity: event participation, creator roster and performance metrics, channel links, session logs, user actions, preferences, communications with support.
  • Device & Technical: IP address, device/OS type, browser, app version, language, time zone, crash logs, diagnostic data, and cookies or similar technologies.
  • Payment & Finance (if applicable): transaction records, order IDs, amounts, currency, billing details, tax IDs, payout preferences. We do not store full payment card numbers; payments are handled by third-party processors.
  • Content & Media: information you upload or connect (e.g., stream metadata, media, thumbnails, schedules, competition submissions).
  • Third-Party Integrations: data retrieved with your authorization from platforms you connect (e.g., TikTok account info, metrics, or events).
  • AI Interactions: prompts, inputs, and generated outputs used to deliver AI-powered features. Data sent to third-party AI services is not used to train their models.

4. How We Use Information

We use your information to:

  • Provide, operate, and secure the Services.
  • Facilitate creator management, event operations, rankings, rewards, and analytics.
  • Authenticate users, prevent fraud/abuse, and enforce policies.
  • Process transactions, invoices, payouts, and customer support.
  • Improve performance, reliability, and user experience.
  • Develop new features, including AI capabilities.
  • Communicate about updates, security, promotions, and service notices (you can opt out of non-essential marketing).
  • Comply with legal obligations and protect rights and safety.

5. Cookies and Similar Technologies

We use cookies, SDKs, and similar tools to authenticate users, remember preferences, measure usage, and improve the Services. You can manage cookies in your browser or device settings; disabling certain cookies may affect functionality.

6. Sharing and Disclosure

We share information with:

  • Service Providers: hosting, storage, analytics, messaging, payments, customer support, and security vendors under contractual safeguards.
  • AI Services: When you use AI-powered features (such as the AI Agent), your messages and interaction data may be sent to OpenAI, L.L.C. to generate responses. OpenAI processes this data solely to provide the service and does not use it to train their models. For more information, see OpenAI's Privacy Policy: https://openai.com/privacy
  • Platform Integrations: third-party platforms you connect (e.g., TikTok), according to your authorization.
  • Corporate Transactions: in the event of a merger, acquisition, asset sale, or restructuring, subject to applicable law.
  • Legal & Safety: where required by law or to protect users, the public, and our rights.

We do not sell your personal information.

7. Data Retention

We retain information as long as necessary for the purposes described, to comply with legal requirements, and to resolve disputes. Retention periods may vary by category and legal jurisdiction.

8. International Transfers

We may transfer, store, and process information in countries other than your own. We implement appropriate safeguards (e.g., contractual clauses) to protect your information in cross-border transfers.

9. Your Rights

Subject to applicable law, you may:

  • Access, correct, or delete your information.
  • Object to or restrict certain processing.
  • Export your data (where technically feasible).
  • Opt out of marketing communications.
  • Manage permissions for connected platforms.

Contact us to exercise these rights; we may need to verify your identity.

10. Children

The Services are not directed to children under the age required by local law for consent. If we learn that we have collected personal information from such users without appropriate consent, we will delete it.

11. Security

We use administrative, technical, and physical safeguards to protect information, including encryption in transit, access controls, monitoring, and regular security reviews. No system is perfectly secure; we work to promptly address incidents if they occur.

13. Changes to this Policy

We may update this Policy from time to time. If changes materially affect your rights, we will provide notice (e.g., in-product notice or email). Your continued use of the Services after changes indicates acceptance.

14. Contact

If you have questions or requests, please contact:

LIGHTHUNTER LIMITED

Registered Address: RM D07, 8/F, Kai Tak Fty Bldg, No. 99 King Fuk St, San Po Kong, Hong Kong

Email: privacy@liveonair.ai